RoRo Ferry and Terminal Management

Efficient Practices to Meet Turnaround Times

Brigg’s Marine has a successful track record in both RoRo Ferry and associated terminal operations, currently serving one of the busiest ferry ports in the world at Dover.

Briggs successfully manages the Integrated Landside Operations (ILO) for Irish Ferries’ Dover operation, seeing up to 30 vessel arrivals and departures a day, in a 24/7 operation, within a 45-minute turnaround cycle.

Service Provision

• Check-in management
• Multi skilled customer service assistants ensuring both freight and tourist customers are processed in time
• Import/ export customs administration
• Enforcing mandatory passenger information regulations
• IMDG (hazardous goods) processing
• Mooring and unmooring of ferries
• Stevedoring

As it is paramount that we operate as efficient and as safely as possible, our integrated landside operations are approved by Dover Harbour Board. With turnaround times being crucial, our staff are highly trained to moor vessels safely and efficiently as part of our competent person programme. They are also trained to recognise maritime standard practices for the use in sophisticated mooring equipment .

Linkspan Operations

• Briggs Marine operates multi-deck spans to ensure the free flow of traffic on and off the ferries.
• The linkspans need to be available for operation at all times regardless of state of draught, tide and wind.

Stevedoring

• Marshalling of freight and passenger vehicles.
• Stowage of cargo and liaison with vessel staff.
• Loading/discharging of unaccompanied freight trailers

Relationship Management

Relationship management is a key part of Briggs Marine’s contract approach. Maintaining a structured communications plan with stakeholders such as Border Force, Harbour Authorities and Client are essential for a smooth running operation.